SEMPO Institute Calls it Quits…A Week Ago

On February 21st, SEMPO announced in a quietly released press release that it would be closing the SEMPO Institute . The press release indicates that growth and change in the search industry have dictated a shift in SEMPO’s educational focus. It goes on to say that after evaluating the changing and growing needs of search and digital marketing professionals, SEMPO determined that it can better serve the community through webinars at various levels and through recommending educational and training material  provided by others.

Not a Blip in the SEM World
Danny Sullivan’s Search Engine Land comprehensively covers the action in the search marketing industry. When a story breaks, it usually breaks first on Search Engine Land with detailed commentary, facts and interviews. These guys know what they’re doing and have contacts with everyone worth knowing in search.

*I was rather surprised then, to see that Search Engine Land did not cover the SEMPO Institute story when the press release went out on February 21st.  A search on the SERPs reveals the SEMPO Institute press release on multiple news syndication sites, however, there are no opinion pieces, no public lamentation from SEM thought leaders, nothing.

The blogosphere had nothing to say about SEMPO Institute closing.

What Does All this Mean?
Let’s take it from the top, why SEMPO closed SEMPO Institute in the first place?

The title of the press release uses the word ‘pioneering’: Pioneering SEMPO Institute closes. This tells us, that SEMPO Institute was if not the absolute first organization to offer search marketing training, they were at least one of the first. Having this competitive advantage and with some of the search marketing industry’s leading all-stars on the board of directors, it confounds me that SEMPO could not get this right. To this day, the SEMPO board of directors features highly experienced search marketing professionals, and yet, even with all this knowledge, all this experience, they could not pull it together to develop better training than is already out there.

SEMPO Institute decided that others can do it better
I have a great deal of respect for the people who run SEMPO but I honestly cannot understand what is SEMPO’s mission? How is SEMPO striving to serve the digital and search marketing industry and the marketing professionals engaged in it?

As a purported educational supplement and half-hearted replacement, SEMPO will be presenting a monthly webinar  and recommending other available learning tools.
4 Courses and 9 books: Is that all that SEMPO has to recommend? In the absolutely vast industry that is search marketing, SEMPO has 13 recommendations. What about Market Motive or UBC’s Web Analytics courses? What does it take to be make it on the list?

It really appears that a list was just thrown together in 30 minutes, so that there is content on the page. It really does not appear that any real effort has gone into developing a genuinely useful list of the many fantastic books and courses available. If this were to be done, then perhaps SEMPO could play a role in regulating quality and exposing search marketing professionals to the best content as it is released. That could also give professionals a reason to come back to the SEMPO site.

Why did no one have anything to say about SEMPO Institute closing?
Perhaps this, more than anything else, shows how insignificant SEMPO Institute was when it came to training courses. Perhaps SEMPO leveraged its many contacts and made some requests that this story not be broadcasted across the web. Whatever the reason, it does not bode well for SEMPO, which today, seems more directionless than ever before.

Is it a case of too many cooks? Are there just too many strong personalities and big names on the board of directors wanting very different things for SEMPO?

Whatever the case may be, one thing that SEMPO still has going for it, is that some very experienced search marketers are vying to be on the SEMPO board, as witnessed by this year’s nominees.

Still Hopeful for SEMPO, Somewhat
I have in the last few years tried to involve myself with SEMPO in varying degrees. I know other search marketing professionals who are deeply involved with SEMPO, but even they seem more disillusioned with the consistent lack of direction. We are like hamsters running on a wheel, but going nowhere.

SEMPO needs direction, from its leadership. We need a common goal to which we can strive and work towards. Pick up any leadership book and it will tell you that without common purpose, greatness cannot be achieved.

So I challenge the SEMPO board of directors to drive SEMPO but first they must determine what they want SEMPO to be. For an institution that purports to support search marketers, search marketers seem to have little contact with or use for SEMPO.

*I have searched far and wide on the Search Engine Land site and in the SERPs so unless I’ve missed something, there is no story on the SEMPO Institute closing covered by Search Engine Land

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A New SEMPO in 2011

Can SEMPO be to Paid Search and SEO what WAA (Web Analytics Association) is to Analytics?

Perhaps that is a loaded question but SEMPO is certainly trying! With a new website launched in 2011 and a reduced membership rate of $125, SEMPO is taking strides to become more appealing to SEM practitioners.

The question that nags at me is whether today’s search marketers know what SEMPO is and if they do, do they consider it to be relevant in the search marketing industry?

I am a member of SEMPO and believe that the search marketing industry needs a strong leader, much like the role of the Web Analytics Association for analytics professionals. Whether SEMPO will be that leader is yet to be seen.

SEMPO lists a number of benefits of membership; here they are below. At the end of the day, any membership is as good as you make it by actively participating. If SEMPO can energize its existing community, make us, the current members, passionate advocates of SEMPO, that will be a massive stride in the right direction.

Expand Your Knowledge

- Receive 20 percent discounts to SEMPO Institute courses
- Participate in regular roundtables on emerging trends featuring industry leaders
- Access annual state of the market and Industry salary data research
- Access Resource Library (white papers, point of views)
- Participate in a vibrant, interactive online member community

Engage with Industry Leaders

- Attend SEMPO Members Only events at industry conferences
- Participate in committees
- Attend local Arizona events
- Participate in special interest groups
- Participate in vibrant, interactive online member community
- Network with peers on LinkedIn and Facebook

Maximize Your Career Growth

- Access salary and industry research data
- Post resume to the Career Center Marketplace
- Attend Careers in Search webinars

Grow Your Business

- Get noticed in the online Member Directory
- Participate in Speakers Bureau program
- Post open positions on the SEMPO Job Board
- Get leads through the Request Services program

Save Money

- Receive discounts to subscriptions, tools
- Receive 20-30 percent discounts to industry conferences and training programs
- Free membership in a SEMPO chapter
- Free registration at chapter events

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Search Engine Marketing: The Value Conundrum

Attorneys are notorious for the high billable hourly rate charged to clients. A number of factors come into play to determine the exact rate, from the size of the firm, to experience, reputation and demand for the lawyer in question. At the elite range, you could easily be paying 4 figures but even at the mid-range, you’ll be forking out anywhere between $250 to $400 per hour.

What about search marketing, how do you value an hour with your Search Marketing Consultant? When a particular tactic is being executed upon, such as rewriting the ad copy throughout the account in order to test a new approach, do you measure value by simply looking at the end result or do you take into account the expertise and number of hours that have gone into the work?

Measuring Value

It is virtually impossible to compare search marketing solutions between vendors largely because as Rand Fiskin put it in a post 3 years ago:

‘Knowledge of how the industry operates and how to judge vendors is knowledge that’s nearly as hard to come by as the search marketing techniques themselves’

It’s nearly impossible to measure two vendors side by side. Even two vendors who appear to offer a very similar service may provide a rather different experience in execution, value and cost. Though difficult to accurately compare search marketing solutions, you can draw upon the experiences you have had with vendors.

How do you value the work that a vendor does for your business? Do you measure output or the time dedicated to your account? If you are looking at the end task result only and not taking into account the man-hours that have gone into the work, you may be undervaluing the solution.

Valuing search marketing services is just one of many challenges that still face this, relatively speaking, fledgling industry. Compared to the legal system, which has hundreds of years on search marketing, we are still far away from developing standards that could assist in setting a minimum bar. If we had standards in this industry, tangible, measurable standards, you could then more easily valuate what is worth $50 per hour vs. $250 per hour.

However, how a client views your search marketing offering depends in large part on how you present and sell the solution. If you are flogging search marketing like a commodity, the client will expect a great deal more for less. Though very different from the legal model, search marketing holds a position in the services industry. It is yet unclear whether clients value the work enough to consider it ‘tertiary level, professional services’ – however, if they do not, this is in large part a fault of the industry itself with the rogue & cowboy manner in which it has presented itself in the past.

Search marketing has to have a serious offering on the table to be treated seriously by clients. The overwhelming presence of poor quality solutions that pervade the market serve only to devalue the market value of search marketing solutions. Only when clear benchmarks are set will search marketing be able to draw a clearer line in the sand, defining its value, even by hourly rate.

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The ‘Google Customer Service’ Oxymoron

A recent experience with a Google customer service rep left me appalled at the shockingly poor customer service.  Google is not known for its customer service finesse – the number of complaints online abound. The other major search engines do not set much of a standard to overcome and with Google’s virtual monopoly on online dollars, the company appears to be entrenched in the old business model which Robin Sharma very accurately describes in his newest book, The Leader Who Had No Title’. Succinctly, it’s take the money and run. If you lose one customer there’s plenty more out there. Unfortunately Google’s monopolistic reign is heightened by the fact that most customers really need Google to run a profitable business. Ironically, it is the searcher who decides which search engine to use, and Google’s focus is on the searcher, not the advertiser.

Allow me to elucidate my experience…

The Problem

I emailed the Google rep explaining the dilemma and requested some assistance in the form of specific reports I was hoping to receive from Google, which I knew Google was very capable of generating. This is how the conversation started:

…. I have another request for an Impression Share report for a client

If there is any average CPC trending you could provide for the industry that would be great too.  In May, we lost out on positioning heavily for this account and I would like to be able to see what the market is looking like.

A week later, after some to and fro to clarify the request, I was informed that I would be provided with useful information of market leader averages.

I was sent a category assessment based on leading advertisers, showing me the average Q1 spend of the category leader vs. the client in question. It was like comparing David to Goliath as the client is a relatively small player in the market.

The report compared standard metrics between the category leader and the client for the period Q1, first in search and then the content network.

Apart from further validating that the client holds a relatively small share in the market, there were two things that were very wrong with the report that was provided:

  1. It was for the period Q1 – whereas the problem identified had started in May in Q2
  2. The client does not advertise in the content network

Google Content Category AssessmentNo time was taken to listen and understand the problem, to provide an appropriate solution.

The Pain Continues

I indicated that the report did not address the problems the client had been experiencing and reiterated my original request:

What I was hoping for is an impression share report as I originally
indicated or some type of report showing the trending of CPCs over the last few months.

Following this request, I was then sent a CPC vs. CTR trending report for Q1 for the top converting keywords.  This was sent by another rep that had seemingly taken over my enquiry.

Google CPC vs CTR

Yet again, after clearly indicating the type of information I was seeking, I received client specific information, that was retrievable through the account itself. Again, it was for the period Q1. The problems started occurring in May and here I am being sent a report from January to March.

I then addressed the new rep and explained the problem in detail, again I requested an impression share report and finally, after a third attempt I did receive some insights into CPC trending and impression share data.

What’s Wrong with this Picture?

Perhaps Google makes such easy money that it does not concern itself with ‘working for its money’ by providing quality customer service. I am not going to get into a philosophical monologue about this issue. If there was ever an opportunity to snatch market share from Google, this would be it. As the Yahoo! / Bing PPC transition begins to roll out in North America, they should most certainly pay attention to customer service. People are dying for a search engine that gives a damn and does not take dinosaur years and multiple explanations to provide a smidgen of value.

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SEMPO Needs to Get Sexy

When I started in the search engine marketing game I put SEMPO on a pedestal because some of the industry’s greats were behind the organisation, from Kevin Lee to Bruce Clay and Gord Hotchkiss, to name a few. To young search marketers these are the rock stars of the industry, they were there in the trenches when it all started with Alta Vista and Geocities websites and they have continued to lead us into the next era of online marketing.

In discovering SEMPO and seeing that these were the people that pioneered the organisation, I thought, this is where you need to be to dive into the industry, meet other search marketers and grow professionally. So, that’s what I did – I started to explore the companies that were members of the organisation, I read the blogs and articles featured on the SEMPO website and I decided to invest in one of the courses, Advanced Search Advertising (now appears to be discontinued).

SEMPO: Taken Off My Pedestal

I found that even though many large players in the industry associate themselves with the organisation and are even circle members, the SEMPO fan base appears to be shrinking rather than growing. I’ve met more than one company who has decided to drop membership level because they do not feel the value justifies the membership cost. I realised that even though there is a niche group of people who are intimately familiar with SEMPO, there is an greater number of search marketers who have never heard of SEMPO and others who do not understand its value.

In exploring the resources on the SEMPO website, they seemed to be lacking and out of date, with the most recent media center articles frozen in 2005. I was dismayed at the results and so found myself using SEMPO as a resource less frequently.

In the midst of all this, I was undertaking a SEMPO course that dubbed itself ‘advanced’ so I had high hopes for the skills that I could develop. The basics were covered well but the examples and industry references were out of date, referencing as far back as 2004 with no follow up references. I began to wonder how frequently these courses are updated. Working in an industry that thrives on change, SEMPO courses could certainly do with an infusion of some heavily overdue changes.

Where to From Here?

On Twitter, sempoglobal has 573 followers and is itself following 25 people. Need I say more?

How hard is SEMPO trying to engage with search marketers or make itself known?

SEMPO needs to decide what it wants to be and for whom? If it wants to serve search marketers, the approach needs to be more sophisticated and valuable – remember, these are people who pore through blogs, webinars, conferences, books, networking, you name it. Where does SEMPO fit into this educational picture? Its courses need to be cutting edge for it to even make sense for agencies and companies to invest in the material.

What is SEMPO really? Where’s the direction? The passion? Search marketing is not an industry of half measures; people love what they do. If search marketers could see where SEMPO wants to go, they would certainly be more willing to help it get there. We need to kickstart SEMPO’s engine, because in this industry, if you stand still, you start moving backwards and then it’s game over.

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