Does Paid Search Need a Panda?

In the first half of 2011, Google launched a substantial algorithm change known as ‘Farmer’ or ‘Panda’, aimed at identifying low-quality content and websites. In recent years, the ubiquity of content farms has grown. These are sites where the text may be relevant to a certain query, but fairly useless to users, with a poor user experience. These content farms are a prime example of content being written for SEO and ranking purposes, rather than actually helping the searcher.

Google calls this Panda release a ‘high quality sites algorithm’. This blog post is not about Panda, there are likely hundreds of top quality posts on this topic in the blogosphere.

What Landing Page Quality?

Paid search has its own brand of spammers, notably the affiliate marketer that bids up search queries and thus raises average cost per click and sends searchers to subpar landing pages. Interestingly, you could call affiliates a necessary evil in that companies, although not always supportive of their methodologies, still employ their services.

But, I’m not even talking about affiliates here. I’m talking about advertisers themselves, who bid on keywords and whether through a poor match type strategy or lacklustre marketing execution (or both), seem to drive searchers to the most pointless pages. Paid search ads are driven to pages that offer so little value, it is a surprise that the company is paying for the click at all.

I’m talking about pages that lack insightful information, without a clear call-to-action or poor navigation. Pages with newsletter offers, sales pitches and ‘why we’re so great’ downloads that do not give the searcher an iota of objective perspective from which to better frame their purchase decision.

Give & Take Bargain

Perhaps the worst thing about all of this, is that despite driving searchers to such uninspiring offers, companies still expect to see results and then act genuinely surprised when these do not transpire.

Back in the day when landing pages first started to make it into the paid search strategy,  a targeted page was crafted to fit a searcher’s query, offer information and provide a meaningful, useful offer in exchange for the searcher’s contact information. The theory behind this balance was that a relationship of mutual benefit was being forged in which both parties benefited from the transaction. The searcher received valuable information and the company had the opportunity to continue to pursue a relationship with the searcher.

Today, however, companies seem to have lost sight of their end of the bargain. Any old offer is thrown up based on what is already in the company’s repertoire versus crafting something that will add value.

In a tight economy, with a workforce that has been cut back in many companies, perhaps resources are a factor here. If a company launched a rubbish TV campaign, the returns would be poor and hopefully executives would recognise the marketing medium’s failure because of a poor campaign rather than faulting the medium itself.

In paid search though, very often the scapegoat is the paid search agency or in-house online marketer. Somehow, paid search specialists have now become marketing consultants and brand specialists, having to advise companies on the type of offer they should use, often assisting with the content and trying to answer the question, ‘what would a searcher in this industry find useful?’

Accountability Please

Where’s the accountability? Paid search marketers are responsible for the success of the paid search campaign, but what about the company marketing managers, surely they should know what type of online assets their prospects would find useful. They should know what questions prospects ask and would like answered.

So why do they provide second rate online assets and expect a return on their investment?

Here are some tips for search pages following the Panda update. This is nothing new, we’ve heard it all before, but marketing managers would be well advised to think about these elements when designing landing page offers for paid search campaigns:

  • Is it obvious what topic the page is about?
  • Is the content original or is it aggregated from other sources?
  • When looking objectively at the page, is the primary focus the user need or the business goal?
  • Is the content on the page authoritative and valuable? Does it answer the query better than other pages on the web?
  • If some of the pages on the site are very high quality and engaging, are other pages on the site not as high quality?
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Google: Blind to Evil?

When Google begins to make multiple changes to its web tools and interface simultaneously, frankly, it makes me nervous. There has been a wave of activity in the last few months that has culminated in a slew of changes, launched in a very short time frame. They include:

Google Search Suggestion Box

-       Google is currently making changes to reporting in AdWords

Google: Doing Good or Evil?

At #SMX East this year, search marketers were dealt a raw hand by Google when Baris Gultekin, Group Product Manager, Google AdWords, revealed that Google has done the unthinkable. The ‘updated’ and ‘improved’ AdWords Keyword Tool will now only provide keywords that Google deems ‘commercial’. Say what?! Marty Weintraub offers excellent insight and advice on this announcement in his R.I.P Google Keyword Tool. Long Live SEO! post.

Google has taken its monopolistic power and decided to squeeze some more cash from its AdWords cash cow. So much for the power of the long tail; why give advertisers diversified keyword opportunities when you can limit the keyword set to those that will drive increased revenue for Google. Hell, let’s throw in a bidding war while we’re at it.

Exhibit A

Simple economics dictates that if you limit supply, demand will increase, thus driving up cost. Similarly, limited keyword inventory in the Google AdWords tool will result in a larger number of advertisers bidding on the same keyword baskets. In the AdWords auction, bidding environment this could spell increased bidding as advertisers vie for top positions.

If the market ‘naturally’ increases its willingness to pay for a basket of keywords, it is the ‘natural’ direction of the market determining cost rather than Google artificially raising prices.

Exhibit B

Google Instant was launched in early September 2010, ruffling the feathers of the entire search marketing industry. A wave of speculation hit the blogosphere, conference schedules were altered and slots allotted to experts, surmising the impacts Google Instant may have on paid search, SEO and searcher behaviour. A month later, the impact remains unclear, as searchers no doubt become accustomed to this new search experience. However, in paid search, impressions are on an ominous upward trajectory.

Between August and September, there have been instances of significant MoM changes in impressions. Some examples highlight this:

Google Instant ImpressionsGoogle Instant Driven Impressions

Word on the street says that if a certain search query is displayed in the search bar for 3 seconds, it will be recorded as an impression. The massive increase in impression count indicated above shows the significance of this.

Which leads me to Quality Score (QS). With CTR being the key influencing factor of QS, such a sharp spike in impressions may cause CTR to plummet, thus driving down QS. Suddenly, with a lower QS, advertisers will find themselves having to bid higher to maintain the same ad rank and thus ad positioning on the SERPs.

Exhibit C

That all pervasive search suggestion box in the Google search interface now takes up so much real estate on the SERP, it is difficult not to be swayed by the suggestions, let alone ignore it.

Assuming it does impact search behaviour and searchers become reliant on it to drive their searches. Google is thus ever so subtly changing how people search, manipulating them to use the queries that Google suggests.

Inevitably the advertiser follows the searcher, but in order to do so, is then forced to bid on high volume, high competition, high cost search terms.

So much for the invisible hand of the Google search engine marketplace.

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Yahoo! Microsoft Alliance – What? How? When?

Last week I tuned in to a webcast entitled SMN Webcast June 24: Yahoo! Microsoft Alliance – What? Yahoo/Bing TransitionHow? When? in the hope of receiving some answers about the impending Yahoo! Microsoft PPC transition which is going to impact all search marketers in the near future.

The presented webcast itself had no real surprises, it was the standard information that has been rehashed by multiple parties at both Microsoft and Yahoo! If the words ‘transition’ and ‘alliance’ are not ringing any bells, it is time to get updated and the easiest way to do so is to visit the official transition centres: Yahoo Transition Center and Microsoft Transition Center.

Of course, on these websites you will find official information, carefully crafted corporate speak that is designed to appear to tell you a great deal, without telling you much at all. These sites will not answer all those burning questions like ‘Will I be able to bid separately on Yahoo! and Bing?’ or ‘Will historic reports be available for my Yahoo! PPC account?’

Going back to the webcast – the most juicy part, when it is a controversial topic is the Q&A because it forces all those directors and managers to answer questions on topics that they would prefer to avoid. In this webcast, there was a deluge of questions and given it is not being made available on-demand I took the liberty of writing down the questions with accompanying answers.

Hopefully, you will find some answers and if you are lucky, you may find the answers you were hoping for. The style is short hand as I was doing my utmost to accurately capture the information. Please also note that these questions were answered by individuals from Yahoo! and Microsoft in a Q&A format. This means that some of this information has not yet been publicly shared on each company’s transition center. Ultimately, when it is shared, the information below may evolve as greater clarity is provided.

The purpose of this information is to give you a snapshot into the implications of the transition and how it will very directly impact your day to day PPC management on Bing and Yahoo!

Will I be able to bid separately on Yahoo and Bing Search?
No, after the transition this will not be possible. There will be some other controls in place – for example, you will be able to create separate campaigns for Yahoo and Bing Partners

Historic reports available for Yahoo PPC?
13-months looking back reports will be available

Will my paid results look exactly the same in Yahoo.com and Bing.com?
Overall page design on Yahoo will look the same
Yahoo will be getting paid results from Bing engine, the order of the ads will be the same, but there may be differences in presentation on the SERP (Search Engine Results Page)

Will there be a distinction between traffic coming from Yahoo vs. Bing?
We don’t know the exact way that we will display it, but there will not be a distinction within the AdCenter reporting interface. You will however, be able to see this in more complex Analytics logs and we do not yet know how this will be shared

Will reporting easily show what clicks/conversions occurred on Yahoo vs. which ones occurred on Bing?
No the reporting will not distinguish between the two search engines

Are there planned changes to the adCenter APIs? If so, what is the timeframe?
The adCenter APIs will be available in the next few days – that includes the broader adCenter desktop tool release. Marin Software is supporting these changes completely in its tool

Will the conversion tracker code remain the same?
We are working through the pain of having to retag a whole set of pages – working through with our Microsoft counterparts to see whether the same tags could be used so that the advertiser does not have to retag the pages (this is not final – still working through this)

Is the shift from 92 days to YOY reporting a historical shift or just from the transition moving forward?
Yes – will be able to look back full year – this change should be occurring shortly, it is not just transition related

Will there be a search query report?
Yes, this report is available in Bing

Will revenue be captured by the Microsoft adCenter tracking pixel?
In the current iteration it does not capture revenue but we are working on this and in the next version of adCenter this should become available

Are Yahoo & Bing keeping their own trademark bidding policies or will there be one single unified policy?
Currently both teams are working together to develop one unified policy – not yet available but this is being worked on by both teams

Will the negative keyword limit be raised in Bing?
Yes, the limit is 1024 characters in Bing. We are looking to increase this to several thousand (only in next iteration of adCenter)

Does that mean the Yahoo Campaign History will not be migrated over?
Correct, history will not be migrated over from Yahoo.

Will adCenter support a product feed for retail clients?
Marin Software has this functionality to manage product feeds. AdCenter does not currently have this functionality

When are you going to start the transition phases in markets outside US/Canada?
Timelines publicly announced: all markets will be transitioned over a period of 18 months
The first quarter of 2012 is when we expect everything to be migrated
Do not have specific markets locked down to timeframes yet – planning as early as next year to begin rollout plan for international markets

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Reflecting on SMX Advanced

I attended SMX Advanced 2010 in Seattle last week, it was my first time at the conference and I wanted to put my cards on the table, highlighting what I liked about the conference and what I thought could be improved.

What I Liked

Birds of a Feather Topic Lunch Tables – The opportunities to network and meet fascinating people in the industry were vast and well organised. In particular, I liked the Birds of a Feather Topic Lunch Tables that were topic based lunch tables for which you had to sign up, that were held in a separate dining area. You had to be quick on the uptake to register for these tables but topics ranged from influencing the C-suite on PPC advertising to meeting a Bing engineer, to name just two. On a side note, C-suite is not a programming language it’s used in the business world to describe the top honchos at the executive level.

Diversified Sessions – There were a wide number of topics from which to choose within each subject matter, with the usual suspects such as ‘Quality Score Optimization for the Pros’ but also some more focused sessions such as Microsoft’s adCenter Desktop Lab and Efficient Frontier’s Demystifying Search Data. Certainly the list was extensive and beyond learnings from the sessions themselves, the questions posed by the audience were often interesting and challenging.

More Presenting, Less Selling – It was refreshing to see most presenters shying away from selling their own product or tool, with only a few sales pitches being thrown out to the audience. Perhaps selling has become more subliminal or presenters have realised, by being told countless times, that attendees are not interested in who you are or what you do unless that information in some way benefits their business in the 1.25 hours they have dedicated to listening to you. If not, there’s always two more concurrent sessions to attend…

The Food – It must be stated that the diversity, quality of and frequency at which refreshments were provided was impressive. With some type of refreshment pitstop after each session it is a marvel we did not roll over and sleep after the delicious lunches.

What I Disliked

Temperamental WiFi Access – It must be said that the Internet connection fell out more frequently than would be desired at a search engine marketing conference. One would expect that the Internet connection would be able to accommodate 1,500 tweeting, blogging, sharing, search engine marketing junkies. Power outlets were also sparse which made things difficult for people like myself with a battery deficient laptop, which bodes the question, either more power outlets should be added or I should investigate upgrading to the iPad? Tough decision…

Encyclopaedic Sessions – Most sessions were of high enough quality to warrant being featured at SMX Advanced but there were some that had an encyclopaedic nature to them in that they skimmed over the topic at surface level rather than diving deep, sharing lessons learnt, case studies or experiment results. Don’t give me the basics of attribution, I know what it is, tell me what your business is doing to tackle the problem, share ideas, brainstorm.

Would Have Liked

Certainly, we cannot all get what we want all the time, but I would have liked to see some REAL answers provided by Bing/Yahoo about the paid search transition planned for the end of Q3 this year. It would have been great to see either search engine equipped with both some answers and a willingness to share. It was the right platform to do it – with some of North America’s leading search marketers in the room, this would have assisted in streamlining the process somewhat, disseminating information effectively and perhaps alleviating the stress search marketers are feeling.

The issue of privacy, though recently a hot topic in the media, particularly with Facebook not playing nice with its privacy settings was not really touched upon. Granted, session topics are proposed months in advance but Europe appears to be more concerned with this issue. Given the number of lawsuits underway relating to privacy, perhaps this is being discussed at conferences held there?

This last point is a prickly one but it would have been fantastic to see an industry leader touch on the point of industry maturity and evolution. The search industry continues to change at an unprecedented rate but maybe it’s time to pick up on that topic of standards, accreditation and training. It would be interesting to see how the industry is divided on the issue today.

Originally posted on AskEnquiro

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Reap What You Sow: SMX Advanced

I think I should say it now, so that no one is surprised later when they do not see me live blogging or Twittering about SMX Advanced… my laptop is more like a desktop, making it cumbersome to carry and use at a search marketing conference. And no, I do not currently own an Apple iPhone (even if I did, Canadian telecommunications providers do not exactly make it viable to own an iPhone given the exuberant costs involved).

Any thoughts I share will be in hindsight rather than in real time, offering the opportunity to ponder and reflect prior to writing about the experiences. I would like to indicate that I am not a conference aficionado and this is in fact my first conference in the US, so anything you read about SMX Advanced will be through the eyes of someone who has been in the industry for a few years, but a newbie to the conferencing world of North America.

Observation 1: Network Your Butt Off
It must be noted that this is the first evening of the conference, registration night, even before any sessions have been held. A ‘meet & greet’ type event was held on this first evening. I have ascertained on night one of this experience that networking is one of the key elements to a successful conference. Though this may sound arbitrarily obvious, it is quite blatantly critical – you will not learn more honestly and candidly from a search marketer than when they are relaxed and comfortable. Sessions are one thing, face to face, one-on-one is a different ball game.

If you are afraid to introduce yourself in a room full of strangers, a conference is not a place to succumb to those fears. You may find yourself alone at one end of the room, holding your “free” drink, anxiously peering at the crowd, hoping someone comes to speak to you, when you should in fact be deciding whom you wish to converse with and making the first move.

Learning from the conferencing experience comes from speaking to people from which you can learn and listening to what they have to say. Sometimes this information comes in between the lines, during a conversation rather than through an orchestrated presentation.

Clay, Hoffman and Weintraub are three names with whom I became personally acquainted tonight. Don’t sound familiar, how about Bruce Clay, Outspoken Media and aimClear.

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