Google 0 vs. China 1

Google 0 vs. China 1Google has a “new approach to China” as David Drummond, the company’s chief legal officer put it on January 12 on Google’s official blog. The post quite directly points a finger at China as the source of a “highly sophisticated and targeted attack on our corporate infrastructure originating from China”. The primary goal of this attack is believed to have been to attain access to Gmail accounts of Chinese human rights activists. Why did Google share this information? To cite the post: “this information goes to the heart of a much bigger global debate about freedom of speech…”

‘Don’t be Evil’ Now?
Four years ago when Google entered the Chinese market, a post on the company’s official blog implored to us to understand that Google’s “continued engagement with China is the best (perhaps only) way for Google to help bring the tremendous benefits of universal information access to all our users there.”

Then it was all about working alongside the mighty Chinese dragon for the greater good of Google’s mission to “organize the world’s information and make it universally useful and accessible.” Perhaps it is worth noting that when Google entered the Chinese market in January 2006, world economic growth forecasts were looking rosy on the back of world growth rate of 4 percent in 2005.

In 2010, after trudging through a miserable 2009, growth is expected to be sluggish at best while the world economy continues to dig itself out of what the IMF has called “the most severe recession since World War II.” Perhaps Google has found a convenient excuse to exit a market in which the costs have been rather significant and the return lower than expected.

Perhaps upon entering the heavily censored Chinese Internet market in 2006, Google had not quite anticipated the resolute strength of a Communist run power. History has taught us that Western charm alone cannot bring down the Iron Curtain.

Then there are market realities such as Baidu, the Beijing based, locally run search engine in China that dominates the Internet market. As at Q2 2009, Baidu held 61.6% of the market, followed by Google China with a share of 29.1%. The other engines were but a blip on the radar with Yahoo China holding 5.6%.

Certainly, one cannot discount the challenges of operating in such a controlled and censored environment particularly in the online market, which thrives upon speed, openness and freedom of expression. China doesn’t make it easy for foreign companies to operate on its turf, but it was never was going to make it easy. China did not create any misconceptions, perhaps it was gallant Google that spoke too soon when they said: “We’re in this for the long haul.”

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What’s the Point of PPC?

Perhaps shocking but true, is the fact that there are still brand / lead generation / marketing managers out there who have allocated a marketing budget to PPC spend, but they do not quite grasp its purpose. What seems to happen is that upper management has experience with the PPC medium and they understand the need to include it in the marketing mix. The message is thus communicated and the worker bees implement as instructed.

The Agency Experience

Imagine now that the marketing manager in question is tasked with working with a search marketing agency who is to manage the PPC strategy. If the marketing manager does not understand the purpose of PPC this creates a number of challenges in effectively working together:

- Goals & KPIs: It is difficult to tie a KPI to a marketing function that is not understood. Furthermore, unrealistic expectations may be created: if a realistic cost-per-conversion is $1,000 but the marketing manager arbitrarily sets $500 as the goal, they are setting up the agency to fail. Before business goals can be tied back to PPC, it is important to understand the role that PPC is expected to play relative to other marketing mediums. Reasonable expectations need to be created so that PPC is not treated as the online marketing panacea only to be dumped later when it fails to meet the unattainable success.

- Internal Infrastructure for Success: A significant challenge lies in working with a company / department that does not possess the internal infrastructure to measure the success of the PPC efforts. For example, if the agency is tasked with driving conversions from a landing page and number of conversions is a measured KPI at the end of the month, then it is essential that the marketing manager is able to provide feedback on the value of those conversions. Without this information, how is the agency to measure the value of their approach if they cannot ascertain whether conversions are driving sales?

- (They think) PPC is Not Working: Often, it appears that PPC is not given the credit that it is due because of a lack of understanding and poor tracking of revenue attribution. When the client sees that the PPC cost is rising but sales directly from the PPC click are low, they immediately assume that the expenditure is lost. Little thought is given to the fact that PPC may have been the searcher’s first click, but the sale came with the third click, pending further research and after an organic search for the brand name.

The branding effect of PPC is a value that appears to be frequently overlooked. There seems to be this unrealistic expectation that a PPC click (thus incurred cost) should result in some form of sale or conversion, and be directly attributable to that conversion. That would be ideal – in a perfect world. Perhaps the organic click was a result of the searcher seeing the PPC ad but choosing to click instead in the natural search results. Even though this human behaviour cannot be tracked, ultimately PPC deserves the credit.

Whenever starting to work with a client on a PPC project it is important to gauge their understanding of PPC in the marketing mix. By educating clients, right from the onset, this will create a much more productive and pleasant working relationship for both parties because the project is built on delivering realistic expectations. Do not assume that even though a PPC budget has been allocated, the person managing that budget is convinced of the necessity of that expenditure. You’d be surprised at how quickly that budget could dry up if expectations are not aligned.

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Narcissism Reigns in 2009

Our lives are now deeply entrenched in the online world, with the proliferation of smart phones, laptops and Wi-Fi access at our fingertips it is nowadays rare not to be connected. These days, the irony is that if you want to escape from all this connectivity you actually have to make a concerted effort to ‘disconnect’. With cellphone roaming, skipping the country to go on holiday is no longer a guaranteed reprieve from the online obsession – unless of course, you are ‘lucky’ enough to be headed to a 3rd world refuge, where Wi-Fi is not ubiquitous, you still have to pay for an Internet connection and your phone cannot pick up a signal. What is interesting to know, amidst this online activity, is what we’re actually doing in that vast space of the World Wide Web.

The answer, provided by Experian Hitwise, is not a surprise, why, we are engaging, connecting, sharing, uploading photos, expressing excitement, frustration, disdain and in the latest craze even updating our friends, and friends of friends of the colour or our underwear. That’s right, we’re ‘Facebooking’, jumping on ‘FB’ because the most searched term in 2009 was Facebook.

Hitwise Top Searched Terms 2009

Surprising, I think not. It is our portal to our friends, our uninterrupted monologue as we share what is happening in our own lives while absorbing the events of those around us. From engagements, births to wedding photos, it all happens on Facebook. We are more connected and more involved with people that we might never have spoken to again, but on Facebook we can now track whom old highschool friends are dating and quite actively track the dating successes & failures of those who are still playing the field.

Facebook will no doubt continue to be important in 2010. I only hope that as we dive further into the digital world, we do not completely forget that there is interaction beyond the digital screen.

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