SEO Strategies That Will Burn You – Part 2

In Part 1 we discussed the redundancy of search engine submission and the risk of buying into guaranteed search engine optimization results. This week we are going to focus on a few other SEO strategy warning signs.

3. You’re going to do ALL THAT, for how much?
As the saying goes, if it sounds too good to be true, it probably is! The same goes for SEO services. If your SEO provider is promising monthly link building, content creation for your website and reporting, all for $100 a month, there a few questions you should ask:

  • So do those monthly services translate to 1 directory link, an automated report and a poorly written, keyword heavy article for my site?
  • What quality of work can be expected and will there be a tangible, quality SEO result from this?
  • $100 a month for 12 months is still $1,200 – is this the best way in which to invest that $1,200?

One of the greatest costs of making a poor SEO decision is opportunity cost, all those other things you could have done such as actually ranking higher in the search engines, instead of losing time, money and patience. Do not make the mistake of selecting SEO according to price. The price you paid for the SEO is the least of your costs.

Have you ever thought to yourself:
I could buy the cheap pair of shoes and replace them in 6-12 months, or I could spend some more money, buy quality and only have to replace them in 2 years.

The same analogy works well for SEO. If you buy cheap SEO, you will be replacing that provider faster than you think, but if you opt for quality, the mutually beneficial relationship can last a good few years!

4. Stay away from the usual suspects in black hat SEO
Finally, don’t get drawn into strategies that could potentially penalise your website. These strategies include:
-    Hidden text
-    Cloaking
-    Keyword stuffing
-    Manipulative linking
-    “Low value” pages

These concepts have been discussed in great detail online, so instead of rehashing what has been said quite eloquently before, here’s a link to Rand Fishkin’s updated section in Rewriting the Beginner’s Guide Part IX: Myths, Penalties & Spam.

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Talking Standards at SEM Scholarship Contest 2009

This year I have decided to add my voice to the writers who have come before me and put forward a piece in the SEM Scholarship contest which is now in its 4th year!

On Thursday, the first round of entries were posted so the excitement of the competition begins!

My piece, Oh, That’s Right, We Don’t Need SEO Standards focuses on the continued lack of understanding that the ‘general public’ has of SEO. I take some stats from a closed study I did among service professionals to identify where some of the SEO misconceptions lie.

If more industry professionals enter the SEO standards debate, perhaps the industry itself will move forward in setting the benchmark service standards and definitions that we so desperately require.

Jump on, read the article, have your say. Take a moment to peruse the other entries – you may learn something new!

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SEO Strategies That Will Burn You – Part 1

There are many ways to skin the SEO cat, because there exist a significant number of factors that affect how the SEO strategy will be approached, they include:

•    Competitiveness of the industry in which the given business operates
•    Infrastructure on which the site is built, i.e.: dynamic database vs. static site
•    Trust and authority of the host domain name
•    Level of competition and number of the targeted keywords
•    Client budget that can be allocated to the project

Going DownThe above are a mere snapshot of the factors that need to be taken into account when developing an effective SEO strategy for a client.

There are, however a number of SEO approaches that can could more aptly be called myths or misconceptions rather than strategies. If you are investigating SEO services and are offered any of the following, it is worth thinking about twice, questioning it and even asking the SEO agency to explain the strategy – it would be worthwhile hearing what they have to say.

#1. Search Engine Submission
Quoting Rand Fishkin of SEOmoz: ‘Since 2001-2, search engine submission has not only not been required, but is actually virtually useless.’

The best practice is to earn links from other sites rather than manually submitting URLs. Furthemore, there are really a handful of search engines with which you should be considered, the big three, consisting of Google, Yahoo! and Bing (formerly Microsoft/Live) and perhaps a few others such as Ask.com and certain vertical search engines relevant to your business.

You DO NOT require any type of service offering to submit your site to one let alone THOUSANDS of search engines.

Should you be offered a strategy that includes submission to thousands of search engines and directories, whether this is a free addition to the service or costs you anywhere from $30 per month to $200 per month, this is a waste of your money.

If a submission service offers linking to Free-For-All (FFA) directory pages, this is an even greater warning sign as these pages do not generally pull much weight in search relevancy algorithms. Why? Because they are ‘free for all’, many automated programs fill these pages with links pointing at low quality sites.

Warning signs to look for in regards to search engine submission services:
1. A website with a search engine submission service page is a warning in itself. No high value, reputable SEO business would offer search engine submission services in 2009!

2. Offering to submit your website to 5 search engines is as redundant as submitting it to 75 000*.
(*I found a site actually offering to submit your website to this number of search engines)

3. Stay away from Free-For-All (FFA) directories – in business,  the price of something is directly proportional to its value. Very often this is not even the case, as you may pay a certain price and still be disappointed with the service. But when it is free, the value needs to be evaluated with careful scrutiny.

4. If there is any fee charged for this submission service – run! Imagine, if 1000 people decide that $29.95 for search engine submission is not that bad a price to pay. Why not, if it means getting your site ranked, right?! That makes some business $29950 richer while 1000 business owners have not moved a step closer to ranking well in the search engines.

Not a bad business model and that is why you will still find so many websites on the Internet offering this ‘service’.

2. Guaranteed Page 1 Rankings within a Week
If you see ANY types of guarantees that read like this one, taken from a website offering search engine optimisation services, you should consider these words carefully: ‘We guarantee to have your website listed on Page 1 in Google within seven business days GUARANTEED or you pay nothing!’

1. Your website listed on Page 1 in Google is fairly ambiguous. Will your website be ranked on page 1 for competitive keywords, your business name, your website URL?

Let us look at this within the context of an example. You sell jewellery online and your website is ‘crazyaboutjewellery.com’.

So, if you find in a week that your website is ranking for the phrase ‘Crazy About Jewellery’, this would be related to your business name, rather than any extensive search engine optimisation work that has been done. Every business should rank first and foremost for its business name and if your website URL matches the business name exactly, your top ranking for your business name will be attributed to the strength of your domain name.

In simpler terms, the search engines recognise that the most relevant result for the search phrase ‘Crazy About Jewellery’ must be the website that has the website address: crazyaboutjewellery.com

2. Be absolutely clear about the types of keywords that your website will be ranking for on the first page of Google. Are they going to be competitive, relevant keywords or very long-tail and specific keywords for which your site may have already been ranking, but you simply never thought to check?

For example, to rank for ‘silver earrings’ would require a great deal more work than ranking for ‘49mm sterling silver hoop earrings’ because the first is a much more competitive phrase compared to the latter. Certainly, the latter is very important, because if someone is typing this into the search engine they are much further along the buying cycle, but from an SEO perspective, this would be an easier phrase to rank in the SERPs.

Find out what the fine print is in the agreement. Take the time to learn what ‘Page 1 Google ranking’ really means because from a technical or legal standpoint it could have a number of meanings. So if your website is new and not even indexed by the search engines you may find that on day 1 it does not rank for your business name, but you certainly do not have to pay a cent to find your website on the search engines by day 7. There are free and easy ways of doing this.

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SEO Reporting Warnings

WarningDoes your SEO agency provide you with quality reporting that assists you in understanding and measuring the success of your online projects?

Every SEO agency should have some type of client reporting, from the standard report that every single client receives, to the more advanced custom reporting to which bigger budget clients will have access.

Clients should not just be grateful that they receive reports, it is the quality of those reports that really matter. More importantly, has your agency been sending you exactly the same report for the last 24 months or has their reporting advanced to a new level in accordance with the maturing of the search industry? What metrics are you receiving? Is it valuable to assist in growing your business or is it simply a throwaway report sent by the agency to cover the ‘reporting’ element of the contract?

Moving Beyond the ‘Ranking / Visibility Report’
Even though a visibility report that highlights a website’s rankings for the tracked keywords in Google, Yahoo! and Bing (formerly MSN / Live Search) does provide a useful snapshot of the rankings at a particular time, this should not constitute the only reporting that a client receives. It indicates where a website is positioned and highlights whether the SEO project is moving forward or lagging, but it does not tell you if that number 2 ranking in the SERPs for a particular keyword is actually driving a positive ROI.

Warning 1: This ranking /visibility report can be manipulated to present misleading data particularly if during the keyword research process very easy-to-rank keywords were selected. This creates a false sense of success because even though a company may rank very well for the chosen keywords, this does not automatically translate to a positive ROI.
All clients should receive a benchmark report for the selected keywords, prior to the launch of the SEO campaign, so that there is a clear distinction between rankings at the start of the project and how things look 6 months into the job.

Analytics Reporting
If you are not receiving any analytics reporting from your SEO agency this is something that should be addressed immediately. If the data is being tracked, you can always ask your agency to share the information with you, but what is even more concerning is the possibility that there may NOT be analytics tracking code inserted on your website. Fixing this is critical. Analytics data that is not being tracked is money being flushed down the loo, it is every piece of actionable data that could have saved you thousands of dollars or gained you more customers.

Google Analytics is free software available to every website owner. Before your website goes live you should have the tracking code string implemented on your site. If your SEO agency does not ensure that you have Google Analytics tracking, at the simplest level of analytics tracking, you have cause to be very concerned. For an excellent guide to how Google Analytics can be used as a powerful tool, visit VKI Studios’ post: The Complete Google Analytics Power User Guide

Warning 2: If your Google Analytics has been implemented and is tracking data but you do not have direct access to this platform, instead receive some variation of weekly /monthly reports, this is a SERIOUS problem, for a few reasons:

1. The real value of Google Analytics is the ability to track metrics over time, create custom benchmark reports and compare relative time periods. If you are receiving a weekly / monthly snapshot of your analytics data in PDF format, you are missing out on the true value of this platform.

2. Any SEO agency / consultant who withholds such valuable information from you may be doing so because ethically they are not very transparent. Furthermore, once you see the valuable analytics data it may reflect the quality gaps in their work.

Measuring the KPIs that matter
As a client you should be receiving insight into as many metrics as possible.
There is no defined set of KPIs that are important, this depends on what the purpose of your website is and what you want users to do on your website, i.e.: how do you qualify a conversion. An e-commerce site will have different KPIs from an information based business website.

Certainly, traffic volume from organic keywords is important because this is the stress test for your visibility report. If your keywords rank highly in the SERPs but do not drive a great deal of organic traffic, this indicates that the keywords recommended during the keyword research phase were not the right keywords for your business.

Other metrics of interest include organic traffic broken down into branded vs. non-branded searches, organic conversion percentage, the amount of time that users are spending on your website, the bounce rate, average order value, revenue per visit etc. The metrics almost never end and for this reason it is important to understand how to segment them, analyse the results and draw conclusions leading to action that will have a positive effect on the bottom line of the client’s business.

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10 Comprehensive Tips to Evaluate Social Media Agencies – Part 3

In a roundup of the 3-part blog series, below are the final points to consider when seeking to outsource your social media project.

8. Others cite this person’s / agency’s work
In the same way that citations in peer reviewed academic journals are used as a measure of credibility and expertise in the academic world, individuals or agencies in social media that are regularly cited in articles, features and blogs are also considered professionals in the social media field.

On the flip side, an expert in their own right who cites others’ work in their blog can be viewed as a specialist who does not consider themselves an expert in all things digital but gives credit to others where it is due.

9. Is the agency outsourcing their social media efforts?
Buzzwords in social media are ‘two-way conversation’, ‘listening’, ‘building an online reputation’, ‘managing’ that reputation and giving your company a ‘voice’. This requires strong communication skills, a solid understanding of the company brand and cultural sensitivity to your market.

So, what happens to the above factors if your social media agency is outsourcing aspects of the campaign, say to India? Will this dilute the quality of your social media efforts and can you be confident that culturally, your social media message will not negatively skewed or misrepresented?

Make sure that you know exactly who will be handling your social media campaign. Maintain a tight grip on all aspects of the campaign. If there is not a strong commitment to building customer relations, it does not matter where the social media provider is located or what the costs are, it will not work.

10. Social media technology platforms
Has the social media agency developed its own custom social media platform that will be used to manage your online social media presence?

If not, are they using another online platform or even not using one at all? The answers to the above questions will provide valuable insight into how your social media campaign will be managed.

Examples of social media technology platforms that allow businesses to manage their interactive, dynamic and social relationships online, include:

Read part 1 and part 2 of these 10 comprehensive tips to evaluate social media agencies.

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